Provided strategic leadership and technical expertise to drive the design and delivery of scalable, high-performing solutions on the platform. Partnered with stakeholders to align technical architecture with business objectives, ensuring successful implementation of complex workflows and integrations. Played a key role in defining platform best practices, optimizing system performance, and enabling teams to leverage advanced capabilities of the platform. Acted as a trusted advisor to clients, guiding them in maximizing the value of their ServiceNow investment while mentoring internal teams to enhance technical proficiency and solution delivery excellence.

Served as a Technical Architect and head of Technical Consulting for NTT DATA’s ServiceNow Practice, leading multiple successful implementation projects across SecOps (SIR, VR, SOAR), ITSM, integrations, and Service Portal. Managed Consulting Managers and Architects, provided mentoring, supported project staffing, resolved escalations, and delivered operational support while contributing to sales and presales from a technical delivery perspective. Led efforts to define success metrics and establish standards for architects, ensuring consistent project leadership. Additionally, served as integrations service lead, developing enablement content and coaching consultants on best practices in integrations.

Provide full-stack development for homegrown CMS and Order Management systems which power the public-facing merchandise storefronts for many legendary bands and recording artists.

Provide architectural guidance, development, maintenance, and support for the university’s ServiceNow implementation. Guided and mentored other ServiceNow developers on the team in their professional journey. Primary focuses include Service Portal, CMDB, and ITSM processes.

Provided development, maintenance, and support for the university’s Oracle EBS R12 implementation in support of University HR and Finance operations.

Provided Oracle Business Intelligence implementation development and support for Fairfax County Public Schools in a consulting capacity.

Served as an Oracle Business Intelligence (OBIEE) consultant for a multitude of federal and local government clients, including Internal Revenue Service, US Marine Corps, and Chicago Police Department.