The Washington DC release of ServiceNow brings a couple of welcome additions to Flow Designer - Break and Continue functionality in For loops. These small but powerful additions can help clean up workarounds that were previously used to accomplish similar functionality. In this article, I will briefly cover how to use them!

When Flow Designer was first released, I was working at an end-user. Many of my colleagues were skeptical, and there seemed to be some reluctance among developers to adopt the new product. This was completely understandable, as developers already had access to powerful tools such as Workflows, Business Rules, and Scheduled Jobs to name a few. Why would anyone be interested in yet another tool that achieves the same results, while stepping away from building solutions with code? Personally, I felt that Flow Designer would never replace the need to write code in complex situations -- "Why would I even bother learning to use this tool? I'll just stick with what I know.", I told myself...

With the Utah release of ServiceNow, some nice quality of life improvements for Flow Designer have been added. We now have the ability to see all the places subflows and actions are used, create subflows from consecutive steps, and much more! In this post I'll cover some of the new Flow Designer features Utah has to offer!

Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users? I have found this to be particularly useful for analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. With connect chat messages, analysts can be notified when something is finished while they work through other tasks, without being bombarded with email or SMS notifications. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. We will then use that action in an example flow.

With the newly released Ubuntu 20.10 upon us, and the recently released LTS (20.04), many have mixed feelings about the proliferation of snap packages in Ubuntu. In this article I'll show you how to completely remove the snap system from Ubuntu if you prefer a purely apt sytem 🙂

For organizations having public-facing service portals, there is often a need to have public content indexed, or crawled, by search engines in order for users to quickly and easily find relevant articles. Building a sitemap is one way of improving SEO by essentially announcing a given list of links that search crawlers should visit. I will walk you through setting this up in ServiceNow by using a custom Processor.

Did you know that it's possible to use Service Portal widgets inside of a Catalog Item and also pass instance options into the widget? This article will show you how!

If you've ever found the need to make git commits using a different identity based on the repository, you'll be glad to hear that it's possible by using folder-specific git identity files and including them in your main .gitconfig ... it's quite simple to set up, and this guide will show you how!

Paperclip was an infamous gem in the Rails world which provided file upload capabilities for Rails projects. The gem was deprecated shortly after the release of Rails 5.2, which included a similar built-in capability known as ActiveStorage. This guide is intended to help with migrating a Paperclip-enabled Rails project to instead use ActiveStorage (specifically with Amazon S3 storage).